HOWE GREEN - PRIVACY POLICY

Howe Green Ltd  (we, us, our) is committed to protecting and respecting your privacy. We will not pass your personal details, including your email addresses, on to any third party for a third party's benefit.

This policy (together with our terms of website use and terms of purchase and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Howe Green,  Marsh Lane,  Ware, Hertfordshire, SG12 9QQ  UK.

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide by filling in forms on our websites - www.accesscovers.co.uk; www.howegreen.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders.

From time to time we may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration.  This is statistical data about our users' browsing actions and patterns, and does not identify any individual. 

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

WHERE WE STORE YOUR PERSONAL DATA

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions, personal data and passwords will be encrypted, using SSL technology where appropriate, and handled by SagePay. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you have reason to believe that a third party may know your password please notify us immediately.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Please note that controls on data protection in countries outside the European Economic Area (EEA) may not be as strong as the legal requirements in this country.

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with offers and information, products or services such as our newsletter, that you request from us or which we feel may interest you.

To carry out our obligations arising from any contracts entered into between you and us.

To notify you about changes to our service.

We may also use your data to send you our news letter and to provide you with offers and information about our goods and services which may be of interest to you and we may contact you about these by electronic means (e-mail or SMS), post or telephone. We will not provide any third parties with your data for their own marketing purposes. If a third party is acting on our behalf, in relation to our goods and services the third party has agreed to comply with this privacy policy.

If you do not want us to use your data in this way, or to pass your details on to third parties for our own marketing purposes, please tick the relevant box situated on the form on which we collect your data.  You can also exercise the right at any time by contacting us using the 'Contact Us' page of our site.

We do not disclose information about identifiable individuals to any third parties.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use and terms of purchase and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the 'Contact Us' page of our site.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £15 to meet our costs in providing you with details of the information we hold about you.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This policy is effective from 1st October 2012.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed. Please email us using the 'Contact Us' page of our site.